Subject: Fwd: Late Delivery // 6233213320
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 21 Nov 2020 20:14:36 -0700 (MST)

Hi Team, 

The order is still showing in progress and after tracking the AWB 46287832662, the status is showing invalid data. 

Requesting you to assist us in this case on priority, as the customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "ALL RUH OPS Landmark" <[email-masked]> 
To: "maxwhryd ecom" <[email-masked]>, "ArishLaila" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "M Ataullah" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "jessie caparas" <[email-masked]>, "Parvez Khan" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]>, "Ahmad Alawneh" <[email-masked]>, "Riyadh" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Sent: Thursday, November 12, 2020 4:35:27 PM 
Subject: RE: Late Delivery // 6233213320 

Dear, 

There is no record for the shipment in our system. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Maxwhryd Ecom <[email-masked]> 
Sent: Thursday, November 12, 2020 1:51 PM 
To: Abdulrahman Mohamad (SA) <[email-masked]>; ArishLaila <[email-masked]>; seeta.seeta <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Ahmad Alawneh <[email-masked]> 
Cc: M Ataullah <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Parvez Khan <[email-masked]>; Riyadh Conloc. Outbound <[email-masked]>; Shatakshi Pandey <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: Late Delivery // 6233213320 

Dear Team , 

PFB , the Order details for your reference. 

AWB : 46287832662 

	

INVOICE_NO 	

ITEM_ID 	

ORDER_QTY 	

DISPATCH_CARTON_ID 	

DISPATCH_CARTON_TYPE 	

DISPATCH_CARTON_SIZE 	

DISPATCH_DATE 	

COURIER_PARTNER 	

AWB_NO 	

PALLET_ID 	

SCAN_TO_LOAD_DATE 	

SCAN_TO_LOAD_TIME 	

HANDOVER_STATUS 	

ORDER_LINE_STATUS 

6233213320 	

162750888 	

1 	

ECRYD1636853 	

P 	

Medium 	

15-Oct-20 	

ARAMEX 	

46287832662 	

MXRPLT001000 	

16-Oct-20 	

21:01:36 	

READY 	

SHIPPED 

6233213320 	

162744904 	

1 	

ECRYD1636853 	

P 	

Medium 	

15-Oct-20 	

ARAMEX 	

46287832662 	

MXRPLT001000 	

16-Oct-20 	

21:01:36 	

READY 	

SHIPPED 

6233213320 	

162753570 	

1 	

ECRYD1636853 	

P 	

Medium 	

15-Oct-20 	

ARAMEX 	

46287832662 	

MXRPLT001000 	

16-Oct-20 	

21:01:36 	

READY 	

SHIPPED 

Thanks 

Esaf 

From: Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 10:50 AM 
To: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Parvez Khan < [ mailto:[email-masked] | [email-masked] ] >; Riyadh Conloc. Outbound < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery // 6233213320 

External email sender, please take precaution. 

Dear, 

Please provide tracking ID in order to check. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cb57675b989a24f22e0a408d886f8e8d3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637407750906194462%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Aq05PK1NIZ0qX8e1I4QcWLJuTKcVyTm6B0bhdLstz3c%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cb57675b989a24f22e0a408d886f8e8d3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637407750906204456%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nEapgCWa%2BonXc2y7B7W1Gk605C7T2mCGlF2MYJ7l4I0%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cb57675b989a24f22e0a408d886f8e8d3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637407750906204456%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ue1DXzU4tTi5dqZuBBodYu%2B4e8fffhDC3wguhu5mqfo%3D&reserved=0 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 10:29 AM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Parvez Khan < [ mailto:[email-masked] | [email-masked] ] >; Riyadh Conloc. Outbound < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery // 6233213320 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @Abdulrahman Mohamad (SA ] - Dear Update delivery status 

From: Riyadh Conloc. Outbound < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 10:25 AM 
To: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; Parvez Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery // 6233213320 

Dear arish, 

PFA, 

From: ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 10:08 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA < [ mailto:[email-masked] | [email-masked] ] >; Riyadh Conloc. Outbound < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; Parvez Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery // 6233213320 

[ mailto:[email-masked] | @Riyadh Conloc. Outbound ] - team please update dispatch details with POD 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 8:17 AM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Cc: M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery // 6233213320 
Importance: High 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@ArishLaila ] 

Can we please check and action child ticket 1616172 

[ mailto:[email-masked] | @Shatakshi Pandey ] 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 8:04 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Late Delivery // 6233213320 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Please check the bellow issue and help us in closing this case ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 1, 2020 4:20:01 PM 
Subject: Late Delivery // 6233213320 

Hi Team, 

Problem Statement: Late Delivery 

Order Date: Oct 15, 2020 

Order ID: 6233213320 

Tracking ID: 46287832662 

Child Ticket ID; 1616172 

Assistance Required: Need Urgent Delivery 

Issue Description: as per hybris the order has been shipped but physically is not received at aramex outlet and now the tracking ID is showing invailid, so kindly ship the order as soon as possible. 

Regards, 

Syed Ataullah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cb57675b989a24f22e0a408d886f8e8d3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637407750906214450%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZzbCGmuqQv%2F%2B8VdFzqB3EVe%2BLqSJNw0gdAAuznXZiuU%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]