Subject: RE: MOC case - Late Collection - 2000406938
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Claudine Maksoud <[email-masked]>, Imran Masih <[email-masked]>, Ahmad Alawneh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 21 Nov 2020 23:33:30 +0000

Hi All,

Please investigate below and advise

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 7:17 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: MOC case - Late Collection - 2000406938

External email sender, please take precaution.
Hi Team,

With respect to the tracking id - 43822256133 the collection has been pending since 11/5/2020.

As per the Aramex team the the shipment was not ready however the customer has reported that he had not received he had not received any call from the courier team.

Now he is very disappointed and threatening to raise a compliant to MOC. We request you to please do the needful on a priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 08:30:49
Subject: MOC case - Late Collection - 2000406938

Hi team,

Problem Statement: Late Collection
Order Date : Nov 03, 2020
Order ID: 2000406938
Return Tracking ID: 43822256133
Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on Nov 05 and the collection is pending since then.The customer has shared his address and mobile number.The address is Damietta / New Damietta / First District - 1st Neighborhood - behind Ali Ibn Abi Talib School

Phone: +201018042644 (دمياط / دمياط الجديده / الحي الاول- المجاوره الاولى - خلف مدرسه علي ابن ابي طالب. تليفون : +201018042644)

The customer is telling that he has not received any call and the items are ready for the collection. NOW THE CUSTOMER IS THREATENING TO GO TO MOC WITH A COMPLAINT. Kindly assist.

Regards,
Nikhil.

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