Subject: Re: Order status update: Case id - 1652905 Order Number: 6237764143
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Vishwajeet Singh <[email-masked]>, Shatakshi Pandey <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Sat, 21 Nov 2020 15:28:49 -0700 (MST)

Hi Imran, 

Please let us know the further updates. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 20:02:05 
Subject: RE: Order status update: Case id - 1652905 Order Number: 6237764143 

Following up with team. 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, November 18, 2020 2:02 AM 
To: Mohd Imran <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Order status update: Case id - 1652905 Order Number: 6237764143 

External email sender, please take precaution. 

Hi Imran, 

Please note that the customer is still chasing us on chat for the same thrice on daily basis. Kindly do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Vishwajeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 14 November, 2020 14:34:45 
Subject: RE: Order status update: Case id - 1652905 Order Number: 6237764143 

Hi Seeta, 

Issue still in WIP status with the team. 

Will follow and close. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 6:49 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order status update: Case id - 1652905 Order Number: 6237764143 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Please note that the customer is still chasing us to get the order status updated. Kinly do the needful if the 14 days return period will be passsed then the customer will not be able to return it the store as the customer wants to get the refund as cash amount. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Vishwajeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 11:08:49 AM 
Subject: RE: Order status update: Case id - 1652905 Order Number: 6237764143 

HI Shakeeb, 

Incident raised [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0901989&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ce048451acd864e3bfba708d88b446d3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412473308960042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RLQGQxe4D5bMYSxy7gqIsjTvj92Xfw6mTkEWkWvLpaM%3D&reserved=0 | INC0901989 ] . 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 2:41 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order status update: Case id - 1652905 Order Number: 6237764143 

External email sender, please take precaution. 

Hi Imran, 

Please update as the customer is chasing us on chat on daily basis as he wants to return the items at the store. 

Regards 
Shakeeb 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vishwajeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 1:27:42 PM 
Subject: RE: Order status update: Case id - 1652905 Order Number: 6237764143 

Hi, 

Please mark this order as delivered on fareye. Customer received the shipment. 

Order Number: 6237764143 

AWB - 46375965296 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 6:26 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order status update: Case id - 1652905 Order Number: 6237764143 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 5, 2020 3:35:50 PM 
Subject: Order status update: Case id - 1652905 Order Number: 6237764143 

Hi Team, 

​ 

Problem statement - order status not updated 

Delivery date: 11/4/2020 

Case id - 1652905 

Order Number: 6237764143 

Order Created: 11/1/2020 

AWB - 46375965296 

Kindly update the order status as completed and consignment status as delivered. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ce048451acd864e3bfba708d88b446d3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412473308960042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6mrWZ%2BYHK7VFMsE6Qbc6Zg0aOu9jwl3y5wTn1SMXRyo%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ce048451acd864e3bfba708d88b446d3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412473308970039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1AhlDJM74FddZPOkC2ASGPmZRc9ftb4INf20NMhzX78%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com