Subject: RE: Refund initiate partially: Case id - 1610291 Order Number: 6220570781
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 21 Nov 2020 22:21:40 +0000

HI Seeta,

Will get it refund

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 2:33 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund initiate partially: Case id - 1610291 Order Number: 6220570781

External email sender, please take precaution.
Hi Team,

Please assist us to close the below case as the customer informed us he had returned both the items.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 7 November, 2020 17:50:47
Subject: Refund initiate partially:  Case id - 1610291 Order Number: 6220570781

Hi Team,

Kindly note that we are not getting any response on the Child ticket# 1636879 which was created on 1/11/2020

Please note that the customer has informed the he has returned two items (Lee Cooper Logo Print Cap with Hook and Loop Closure and Skechers Women's Textured Low Top Walking Shoes).

However, the refund status for the one item is Refund in-progress and and the other item it is Submitted to the warehouse.

Problem statement: Refund Not initiated yet

Case id - 1610291
Order Number: 6220570781
Order Created: 9/1/2020
Tracking id - 46177426083

Return request created: 9/9/2020
RMA - 24140345

Assistance Required: We request you to please look into the issue if we have recieved both the items and process the refund for the same as it has been pending since September.

Regards,
Manish
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