Subject: RE: RMA cancelled order ID #6482769306
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 21 Nov 2020 20:17:25 +0000

Hi  Fauzan,

Checking

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, November 20, 2020 11:02 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RMA cancelled order ID #6482769306
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6482769306
RMA: 23610608

Customer claiming that he has returned the item 6 months ago but he still not received the refund. the AWB (45946237956) is invalid we have check on BI Oracle and no return data as well.
Kindly assist us on this case.

Regards,
Fauzan
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 8:18:45 PM
Subject: RMA cancelled order ID #6482769306

Hi Team

Order ID: 6482769306<callto:6233124874>
RMA: 23610608<callto:1000083060>

Issue Description:  the claims that he returned the items to WH since 6 month, but according to Hypris there is no refund and the return request status cancelled as per attach

Kindly check and do the needful.

Regards,

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