Subject: Re: Late collection: Case id - 1601751 Order ID: 6231358620 Order ID: 6228890166
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 21 Nov 2020 11:53:07 -0700 (MST)

Hi Team, 

We request you to please help us on the below collection on a priority as the agent has already escalated to Aamex team to arrange the collection however every time the courier team is asking for the collection reference. 

Kindly note that the customer is getting frustrated now since the collection has been pending 1.5 months. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 12 November, 2020 23:38:17 
Subject: Late collection: Case id - 1601751 Order ID: 6231358620 Order ID: 6228890166 

Hi Team, 

Kindly assist us on the below collection. 

Please note that we have not received any collection reference. We request you to please assign the collection reference from you side and do the needful as it pending since more than two months. 

Address: 
King Fahd military medical complex 
P.o box 946 KFMMC 31932 Dhahran 
Bldg 64 Apartment 201 

Problem Statement: What is the issue (Late Collection) Courier Team 

Case id - 1601751 
Order Date: 9/10/2020 
Order ID: 6231358620 
Tracking ID: 46291587370 

Order Date: 9/10/2020 
Order ID: 6228890166 
Tracking ID: 46379593153 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 10/11/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Manish