Subject: RE: Missing items / Refund approval // Order ID: 8376944554
From: Ritesh Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 21 Nov 2020 18:05:24 +0000

Approved

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Mohd Imran <[email-masked]>
Sent: Saturday, November 21, 2020 12:22 AM
To: Ritesh Sharma <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing items / Refund approval // Order ID: 8376944554

Hi Ritesh,

Kindly approve refund of 14.50 KWD shipment was dispatched on 29 August 2020. However till now no update.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 7:31 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing items / Refund approval // Order ID: 8376944554
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 6:59:39 PM
Subject: Missing items / Refund approval // Order ID: 8376944554

Hi Team,

Problem Statement: Missing items / Refund approval
Order Date : Apr 10, 2020
Order ID: 8376944554
Tracking ID: 100041344693
Total Price: KWD46.20
Concept: BABYSHOP

Assistance Required: Need missing items

Issue Description: Customer placed order for 10 items but as per the customer he has only received 1 item only, Under the consignment details we can see that all 10 items have been shipped from our side.

The missing items are
-162100687 - - Juniors Striped Ankle Length Socks with Cuffed Hem - Set of 3(quantity 1)
-160291600 - - Juniors Full Length Sleepsuit - Set of 3(quantity 1)
-158737145 - - Dr. Brown's Feeding Bottle Nipple - Set of 2(quantity 2)
-162011102 - - Johnson's Baby Wipes 3+1 - 192 Wipes(quantity 1)
-162170718 - - Juniors Printed Bib with Press Button Closure - Set of 3(quantity 1)
-161589270 - - Sustainable Skinny Fit Denim Jumpsuit with Pocket Detail and Extended Sleeves(quantity 1)
-161963850 - - Set of 5 - Printed Hipster Briefs with Elasticised Waistband(quantity 1)
-110128013 - - Juniors T-Shirt with Round Neck and Short Sleeves(quantity 4)
-153527457 - - Juniors Sleeveless Solid Bodysuit - Set of 3(quantity 2)

Case history : The customer reached out to us on Apr 25, 2020. and we have escalated to warehouse and they responded saying that the order dispatched on 14/04/2020 from WH
IN one container (ECKWM00000075078).

Customer's history : The customer is with us since 4/10/20 and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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