Subject: Re: 6231624539 // Wrong Delivery / refund approval
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 21 Nov 2020 06:27:17 -0700 (MST)

Hi team, 

PFA 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "M Ataullah" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 21 November, 2020 18:54:28 
Subject: 6231624539 // Wrong Delivery / refund approval 

Hi Team, 

Problem Statement : Wrong Delivery / refund approval 
Order Date : Jun 4 , 2020 
Order ID: [ callto:6496876207 | 6231624539 ] 
Tracking ID ; Z2031033 
Value of the missing items ; 230.40 SAR 
Issue Description : As per Hybris and tracking Id the order has been delivered to the customer on 10/13/20, but the customer is claiming he did not receive the shipment, however it was escalated to the Zjil Courier team, they replied us that it's already delivered on same details was provided from our end, and shared POD as well, but still the customer is saying he did not receive the order and shared conversation screenshot between customer and courier team. 

Case History : the customer reached out to us on 29 Oct 2020 reporting the wrong delivery and as per the courier the order has been delivered as received from the WH. 
Customer History ; ​The customer placed three orders and only one is successful. 

Assistance Required : Need to approve the refund 

Thanks & Regards, 
Seeta Kunwar