Subject: RE: Status shows RTO / 6235932596
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 21 Nov 2020 13:26:46 +0000

Hi Seeta,

Escalated to tech.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 11:31 AM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Status shows RTO / 6235932596

External email sender, please take precaution.
Hi Team,

Order Date: Oct 25, 2020
Order ID: 6235932596
Tracking ID: CRDSAL0085888120

The order has been marked as RTO, however the status has not been updated on hybris and the refund has not initiated.
Please assist in order to close the issue ASAP.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 02:12:17
Subject: Status shows RTO / 6235932596

Hi Team,

The customer has placed his order on Oct 25, 2020 and as per the tracking number the status shows RTO.

So we request you please do the needful and help us to resolve the case as soon as possible.

Order Date: Oct 25, 2020
Order ID: 6235932596
Tracking ID: CRDSAL0085888120

Ticket number - 1673711

We are looking forward to your reply.

Regards
Rehan

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