Subject: Re: Missing items// 2000163412
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 21 Nov 2020 04:56:35 -0700 (MST)

Please follow up and let us to know what the next step of action. 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 14 November, 2020 15:34:44 
Subject: Re: Missing items// 2000163412 

Please follow up and let us to know what the next step of action. 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Prakash Iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, 8 November, 2020 12:34:51 
Subject: RE: Missing items// 2000163412 

[ mailto:[email-masked] | @Prakash Iyangar ] 

Please advise if we can go ahead in refunding the below missing items? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, November 6, 2020 7:29 AM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Missing items// 2000163412 

External email sender, please take precaution. 

Hi Team, 

Kindly check and advise regarding the following issue. 
Please note the following child ticket 1628807 raised, had been closed without ny resolution. 

Regards 
Shakeeb 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 14, 2020 11:55:00 PM 
Subject: Missing items// 2000163412 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : Sep 17, 2020 

Order ID: 2000163412 

Tracking ID: 43817458274 

Assistance Required: Need missing item 

Issue Description: The customer placed order for 5 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 5 items have been shipped/Delivered from our side. 

The customer history: 3 ITEMS OUT OF 5 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item are 

-161890266 - - Textured 2-in-1 Top with Round Neck and Long Sleeves EGP135.00 

-161761338 - - Chequered Top with Peter Pan Collar and Long Sleeves EGP130.00 

-162086608 - - Plain Culottes with Elasticised Waistband EGP200.00 

​ 

Regards, 

Algaily 

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