Subject: RE: RE: The order status " Returned to origin" is not marked as NDR
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 21 Nov 2020 10:28:23 +0000

Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status & confirm once done

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Saturday, November 21, 2020 10:32 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: The order status " Returned to origin" is not marked as NDR

External email sender, please take precaution.
Dear Vishwajeet,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.
​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce7a4c08da7c1453af26008d88de736a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415371480749318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ihJ8tx43wy73NVTmCBFHyzJE40Cp90ZeskWciS41MHs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce7a4c08da7c1453af26008d88de736a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415371480759276%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XGVel8zX8duzCZ76Pv8zLc4X57ndAs42qceYOHYVzuo%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce7a4c08da7c1453af26008d88de736a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415371480759276%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=90frc7lQT3aPY5%2BWGeZNJf9D3sRXUE6SWPm%2BdrpAeUU%3D&reserved=0>
[https://ci5.googleusercontent.com/proxy/w0kJjDrn-Boh37s2YSg4pS6rbLMIQ-UJgTxHt-n-IOuUkKaqGwD-CkOgZlVdBtSd0Ux7g0cTJl3Nh2VwXPpXwVc9d-ulCsNlm--Arx_j0Dqa7lgh7iH_Hahtydp6ToGTwRfbqaewiNDE3Tb4Q2on90fdP50dE0scyu8RZDp37_4es8pr7b-OVlGYT6te1uZAZ0TaIEYGWRyDE96EOjIXdQ=]
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 19 Nov at 10:51 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Thank you for contacting FarEye.

@Vishwajeet please confirm the request.

@Jessie we will proceed further once we receive confirmation from Vishwajeet.

You can visit the support ticket on
https://fareye.freshdesk.com/public/tickets/3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F3960a04161c366bc5925fd668551124605ad6ce27ef0d77a4cd05a8ada2692f4&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce7a4c08da7c1453af26008d88de736a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415371480769231%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m4JhlGXkvQN8pXOaycOd14rnnTI60GVFZEHMIHQuKvA%3D&reserved=0>  or please log in to the FarEye Support portal on
https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce7a4c08da7c1453af26008d88de736a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415371480769231%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0XPzq5iJEMlon0YT5uX2x8xpj%2B0KVFMtZtqx6GwBV2c%3D&reserved=0>  to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce7a4c08da7c1453af26008d88de736a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415371480779197%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hmpv9CpoX13HDMJ7vn3EmMBCMHLuAc398heIbReYb6o%3D&reserved=0>
[https://ci5.googleusercontent.com/proxy/w0kJjDrn-Boh37s2YSg4pS6rbLMIQ-UJgTxHt-n-IOuUkKaqGwD-CkOgZlVdBtSd0Ux7g0cTJl3Nh2VwXPpXwVc9d-ulCsNlm--Arx_j0Dqa7lgh7iH_Hahtydp6ToGTwRfbqaewiNDE3Tb4Q2on90fdP50dE0scyu8RZDp37_4es8pr7b-OVlGYT6te1uZAZ0TaIEYGWRyDE96EOjIXdQ=]
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 19 Nov at 10:28 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate RTO.

05/11/2020        10:11

There is no record found in Fareye.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODE4MTAxNjQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.kq4biCesN4YYbjcUt2m52WX8AUbwVTjNWA1QZRAdtd8]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 8:50 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: The order status " Returned to origin" is not marked as NDR

External email sender, please take precaution.

Hi Team,

Order Date : 22/10/2020

Order ID: 6235107588
Return Tracking ID: CRDSAL0085120720
Kindly assist to mark the order as NDR , the tracking status is " Returned to origin" customer is asking for refund .
Kindly do the needful.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 09:31:38
Subject: Refund Not Processed for the order status " Returned to origin"

Hi Team,

Problem Statement: Refund Not Processed for the order status " Returned to origin"

Order Date : 22/10/2020

Order ID: 6235107588
Return Tracking ID: CRDSAL0085120720
Assistance Required: Refund not processed

Issue Description: As courier tracking the order status is  Returned to origin" hoever it is not updated in the Hybris . Customer wants refund .
Kindly do the needful.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce7a4c08da7c1453af26008d88de736a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415371480779197%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F7zBr77P5MYGB4OEiyvOg0p%2BN%2BQHfS7YiqQ%2BTNiJKw8%3D&reserved=0>
175692:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com