Subject: Re: RE: order not shipped #6233474920
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 10:06:37 +0000

Dear Jessie,     We would like to inform you that we have successfully initiated the RTO for the shared order.     {   "customer_shipment_id": "CRDSAL0080924420",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-10-29 10:10:00",   "entry_type": "Hybris",   "order_id": "6233474920",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0080924420",   "reference_number": "CRDSAL0080924420" }      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8d690fda669ebc48e9ffea2f24fc0acbbc73ec924f4905d850709ebc88d0d1d2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Fri, 20 Nov at  4:29 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.  

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8d690fda669ebc48e9ffea2f24fc0acbbc73ec924f4905d850709ebc88d0d1d2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shambhavi Singh,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Fri, 20 Nov at  3:09 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Pl change the status.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Friday, November 20, 2020 9:39 AM 
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: RE: order not shipped #6233474920 
Importance: High 

 

 Hi Team, 

 

 Please initiate RTO. 

 

 29/10/2020        10:10 

 

 
@Vishwajeet Singh for your approval please. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Thursday, November 19, 2020 7:31 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: order not shipped #6233474920 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date : Oct 16, 2020     

 
 
 Order ID:
6233474920     

 
 
 Tracking ID:
CRDSAL0080924420 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on Oct 16, 2020, and shipped with Saudi Post under tracking (CRDSAL0080924420). Now as per Saudi Post website the shipment
 has been returned to WH on 29/10/2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 19, 2020 7:02:38 PM 
Subject: order not shipped #6233474920

 

   

 
 
 Hi Team, 

 

 
 
 Order Id: 6233474920 

 
 
 Order date: Oct 16, 2020 

 
 
 Order status : in progress  

 

 
 
 The customer as about the refund. 

 

 
 
 Kindly check and do the needful 

 

 
 
 Regards Samer 

 

   

 

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