Subject: POD Issue//Refund Approval//Order ID: 8200243698
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 21 Nov 2020 02:36:48 -0700 (MST)

Hi Team, 

Problem Statement : POD Issue / Refund approval . 

​Order Date : Aug 29, 2020 
Order ID: 8200243698 
Tracking ID: S002275928540 
Total value: KWD9.57 
Concept: BABYSHOP 

Issue Description :The Customer placed the order on Aug 29, 2020 , Please note that the customer has received only messages for the delivery ,However, the status on hybris delivered. 

Case history : The customer reached out to us on Oct 20 , 2020. and we are getting the below response response from shipa team that the order was delivered to the customer end. 

Customer's history : The customer is with us since 7/8/20 and this is her second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb