Subject: RE: Courier partner asked for extra amount / 6229499597
From: Mohammad Shababe Quamar <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sat, 21 Nov 2020 08:28:06 +0000

Looping in @Ramesh Gottimukkala<mailto:[email-masked]> Please have a look into this.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 21, 2020 10:43 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Courier partner asked for extra amount / 6229499597

External email sender, please take precaution.
Hi Team,

Kindly assist us for the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 08:29:19
Subject: Courier partner asked for extra amount / 6229499597

Hi Team,

The customer has placed his order on Oct 2, 2020 and order has 2 shipments.
The subtotal price of this order was SAR 717.25 but the amount requested from the courier partner is much more.

The first shipment was delivered and courier partner asked for SAR 261.90.
The second shipment was delivered for the WWD item but courier partner asked for SAR 706 so now the total price is SAR 967.90 which is SAR 250.65 more than the original price.

We have escalated to the courier team but we have not received any response from their side.
So we request you please do the needful and help us to resolve this issue as soon as possible.

Order Date: Oct 2, 2020
Order ID: 6229499597
Tracking ID: 14890476229499597

Ticket number - 1561648

We are looking forward to your reply.

Regards
Rehan
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