Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 08:09:25 +0000

Dear Vishwajeet,      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e4a3304376da2997045cc743cf83906f0c23b1c4851a12bd2df27337ce0d8b32 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Fri, 20 Nov at  1:51 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 

We have published the RTO status for the shared Tracking ID to the API Gateway. Below sharing the Request Data tha was sent to the API Gateway for your reference as well.  

 {   "customer_shipment_id": "CRDSAL0076934420",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-14 11:17:00",   "entry_type": "Hybris",   "order_id": "6230521110",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0076934420",   "reference_number": "CRDSAL0076934420" } 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e4a3304376da2997045cc743cf83906f0c23b1c4851a12bd2df27337ce0d8b32 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shailesh Bisht,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.