Subject: Re: WWD Item Issue /// 7679778219
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 21 Nov 2020 00:39:00 -0700 (MST)

Hi Team, 

Any update on this case. 

Regards, 
Shivani 

From: "Mohd Imran" <[email-masked]> 
To: "Sachin Maheshwari" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Saturday, 14 November, 2020 15:04:56 
Subject: RE: WWD Item Issue /// 7679778219 

+ [ mailto:[email-masked] | @Sachin Maheshwari ] 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, November 14, 2020 1:53 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: WWD Item Issue /// 7679778219 

External email sender, please take precaution. 

Hi Sachin, 

Hope you are doing well. 

With reference to the order number: 7679778219 

Customer received a damaged item and our technicians have visited her twice and they have confirmed that the motor is having the issue for the following item: 161602490 - - Graco Printed Lovin Hug Baby Swing, and it needs to be replaced. They have asked her to forward the video to us for arranging the replacement. Please find the video attached which is shared by the customer. 

Kindly look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD Item Issue /// 7679778219 

Hi Team, 

The customer reported that 2 technician visited his house and inform him that there is problem with the motor and it needs to be replaced. 

Also, they have asked customer to email us regarding the replacement with video. 

Kindly check and advice. 

Thank you for your help! 

Regard, 

Shivani 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: WWD Item Issue /// 7679778219 

Hi Team, 

Ticket- 1516176 
Child Ticket- 1525015 

​ 

Problem Statement: WWD Item Issue 

Concept: Babyshop 

Order Date: Apr 25, 2020 

Delivery Date: Apr 29, 2020 

Order ID: 7679778219 

Tracking ID: 45441560721 

Assistance Required: Need urgent repair 

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8 kg. 

​ 

We have already escalated this case to concerned team and they have arrange the technician but customer reported that his issue still not been resolved. 

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20 

Also, customer having only 2 orders so far of amount BHD 52.10 including this order. 

Please check and advice what we can do in this. 

Thank you for your help 

Regards, 

Shivani 

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