Subject: RE: Cancelled RMA//6236625701
From: ArishLaila <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Sat, 21 Nov 2020 07:32:16 +0000

Hi Shababe

Customer return requested 5 items but Return team received unexpected items and processed

@Mohammad Ayaz<mailto:[email-masked]>-FYI
From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, November 21, 2020 9:39 AM
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Cancelled RMA//6236625701

Looping in @ArishLaila<mailto:[email-masked]> Please have a look into this and close this on priority.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 10:24 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cancelled RMA//6236625701

External email sender, please take precaution.
Hi Team,

Order number: 6236625701
AWB: RP1108200004146

As per tracking we have already received the items at WH and following RMA is showing cancelled: 1000143157. On BI Publisher the received quantity is showing received quantity as 0. Since we are not allowed to create a new RMA once cancelled. Kindly look into this and assist further in processing this refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 17:08:18
Subject: Cancelled RMA//

Hi Team,

The customer returned wrong items that have been collected by the courier, however the RMA has been cancelled. Kindly check on the below details and do the needful asap.

Order ID: 6236625701
Return AWB: RP1108200004146
RMA: 1000143157

Regards,
Algaily.

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