Subject: Re: Status shows RTO / 6235932596
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 21 Nov 2020 00:31:15 -0700 (MST)

Hi Team, 

Order Date: Oct 25, 2020 
Order ID: 6235932596 
Tracking ID: CRDSAL0085888120 

The order has been marked as RTO, however the status has not been updated on hybris and the refund has not initiated. 
Please assist in order to close the issue ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 11 November, 2020 02:12:17 
Subject: Status shows RTO / 6235932596 

Hi Team, 

The customer has placed his order on Oct 25, 2020 and as per the tracking number the status shows RTO. 

So we request you please do the needful and help us to resolve the case as soon as possible. 

Order Date: Oct 25, 2020 
Order ID: 6235932596 
Tracking ID: CRDSAL0085888120 

Ticket number - 1673711 

We are looking forward to your reply. 

Regards 
Rehan