Subject: Re: Courier partner asked for extra amount / 6229499597
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Fri, 20 Nov 2020 23:43:14 -0700 (MST)

Hi Team, 

Kindly assist us for the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 29 October, 2020 08:29:19 
Subject: Courier partner asked for extra amount / 6229499597 

Hi Team, 

The customer has placed his order on Oct 2, 2020 and order has 2 shipments. 
The subtotal price of this order was SAR 717.25 but the amount requested from the courier partner is much more. 

The first shipment was delivered and courier partner asked for SAR 261.90. 
The second shipment was delivered for the WWD item but courier partner asked for SAR 706 so now the total price is SAR 967.90 which is SAR 250.65 more than the original price. 

We have escalated to the courier team but we have not received any response from their side. 
So we request you please do the needful and help us to resolve this issue as soon as possible. 

Order Date: Oct 2, 2020 
Order ID: 6229499597 
Tracking ID: 14890476229499597 

Ticket number - 1561648 

We are looking forward to your reply. 

Regards 
Rehan