Subject: Re: Cancelled RMA//6236625701
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 23:24:24 -0700 (MST)

Hi Team, 

Order number: 6236625701 
AWB: RP1108200004146 

As per tracking we have already received the items at WH and following RMA is showing cancelled: 1000143157. On BI Publisher the received quantity is showing received quantity as 0. Since we are not allowed to create a new RMA once cancelled. Kindly look into this and assist further in processing this refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 12 November, 2020 17:08:18 
Subject: Cancelled RMA// 

Hi Team, 

The customer returned wrong items that have been collected by the courier, however the RMA has been cancelled. Kindly check on the below details and do the needful asap. 

Order ID: 6236625701 
Return AWB: RP1108200004146 
RMA: 1000143157 

Regards, 
Algaily.