Subject: Refund not processed / 9601696090
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 22:54:23 -0700 (MST)

Hi Team, 

Kindly assist in the below case the customer claims that the item has been collected but as per the tracking the item is not collected we created child ticket however no response. 

Order Date : Sep 5, 2020 
Order ID: 9601696090 
Tracking ID: RP0918000694 
RMA: 1000005269 
Child ticket: 1623961 
Kindly do the need full. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 10 November, 2020 16:29:52 
Subject: Refund follow on/ 9601696090 

Hi Team, 

Problem Statement:Refund not processed 
Order Date : Sep 5, 2020 
Order ID: 9601696090 
Tracking ID: RP0918000694 
RMA: 1000005269 
Child ticket: 1623961 
Assistance Required: Process the refund 

Issue Description: As per tracking, the item has not been received from the customer but the customer is claiming that he has returned the item. 
kindly check whether we have received the item at warehouse and do the needful. 

Regards, 
CS Team