Subject: Re: Refund Not Processed
From: Shakeeb Arsalan <[email-masked]>
To: Mohammed Awad MohammedGaily <[email-masked]>, Mohd Imran <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Arish Laila <[email-masked]>
Date: Fri, 20 Nov 2020 22:32:59 -0700 (MST)

Hi Team, 

Please confirm regarding the refund? has it been initiated? 
the customer is still chasing us. 

Regards 
Shakeeb 

From: "Mohammed Awad MohammedGaily" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Arish Laila" <[email-masked]> 
Sent: Wednesday, November 18, 2020 8:17:23 PM 
Subject: Re: Refund Not Processed 

Hi Team 

As per returns mentioned shipment's refund will be processed by EOD. 

Regards 
Gaily 
SCM _ ECOM 
Ext - 4650 

From: Mohd Imran <[email-masked]> 
Sent: Wednesday, November 18, 2020, 5:34 PM 
To: ArishLaila; Mohammed Awad MohammedGaily 
Cc: Escalations Dxbteam; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi; Mohammad Shafeeque; seeta.seeta; Jessie Caparas; Malik Ismail 
Subject: RE: Refund Not Processed 

Hi [ mailto:[email-masked] | 
@ArishLaila ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] , 

Can you please check and get this refund closed. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, November 18, 2020 9:21 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Refund Not Processed 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 01/11/2020 

Order ID: 6237820724 

Return Tracking ID: RP1103200003065 

Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over items to the courier team. As per tracking the items are delivered to the WH. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 1000126090 how many item has been received in our warehouse and process the refund. 

Thanks & Regards, 
Seeta Kunwar 

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