Subject: Manually refunded by Payfort//6233028485
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 21:23:32 -0700 (MST)

Hi Team, 

With reference to order # [ callto:6228074831 | 6233028485 ] 
RMA: [ callto:1000053183 | 1000080982 ] 

As per hybris the refund has been done on 11/1/20 . (Manually refunded by payfort). But customer claiming that he has not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help. 

Regards, 
Ebrahim Hageb