Subject: Re: MOC Case - Late Collection - 6235288163
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 20 Nov 2020 20:20:23 -0700 (MST)

Hi Team, 

Kindly assist us to get the item collected with respect to tracking id - RP1024200003194 on a priority as the customer is threatening to go to MOC. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 20 November, 2020 14:20:11 
Subject: MOC Case - Late Collection - 6235288163 

Dear Team, 

Kindly assist with the collection as the customer is threatening to go to MOC. 

Problem Statement: Late Collection 
Order Date: Oct 23, 2020 
Order ID: 6235288163 
Tracking ID: RP1024200003194 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 10/24/20 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis. The customer has confirmed that his mobile number is the same as mentioned on the order. 

Regards, 
Nikhil.