Subject: Re: MOC case - Late Collection - 2000406938
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 20 Nov 2020 20:16:48 -0700 (MST)

Hi Team, 

With respect to the tracking id - 43822256133 the collection has been pending since 11/5/2020. 

As per the Aramex team the the shipment was not ready however the customer has reported that he had not received he had not received any call from the courier team. 

Now he is very disappointed and threatening to raise a compliant to MOC. We request you to please do the needful on a priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 21 November, 2020 08:30:49 
Subject: MOC case - Late Collection - 2000406938 

Hi team, 

Problem Statement: Late Collection 
Order Date : Nov 03, 2020 
Order ID: 2000406938 
Return Tracking ID: 43822256133 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on Nov 05 and the collection is pending since then.The customer has shared his address and mobile number.The address is Damietta / New Damietta / First District - 1st Neighborhood - behind Ali Ibn Abi Talib School 

Phone: +201018042644 (دمياط / دمياط الجديده / الحي الاول- المجاوره الاولى - خلف مدرسه علي ابن ابي طالب. تليفون : +201018042644) 

The customer is telling that he has not received any call and the items are ready for the collection. NOW THE CUSTOMER IS THREATENING TO GO TO MOC WITH A COMPLAINT. Kindly assist. 

Regards, 
Nikhil.