Subject: MOC case - Late Collection - 2000406938
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Fri, 20 Nov 2020 20:00:49 -0700 (MST)

Hi team, 

Problem Statement: Late Collection 
Order Date : Nov 03, 2020 
Order ID: 2000406938 
Return Tracking ID: 43822256133 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on Nov 05 and the collection is pending since then.The customer has shared his address and mobile number.The address is Damietta / New Damietta / First District - 1st Neighborhood - behind Ali Ibn Abi Talib School 
Phone: 01018042644 (دمياط / دمياط الجديده / الحي الاول- المجاوره الاولى - خلف مدرسه علي ابن ابي طالب. تليفون : 01018042644) 

The customer is telling that he has not received any call and the items are ready for the collection. NOW THE CUSTOMER IS THREATENING TO GO TO MOC WITH A COMPLAINT. Kindly assist. 

Regards, 
Nikhil.