Subject: Re: store purchase - MOC compliant - Case id - 1723470
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 20 Nov 2020 19:15:13 -0700 (MST)

Hi Team, 

Kindly assist on the below issue on a priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 21 November, 2020 07:44:05 
Subject: store purchase - MOC compliant - Case id - 1723470 

Hi Team, 

Case id - 1723470 

The customer has made from our store MAX - 60103 (Abha - Khamis Asdaf Mall.Max.KSA) on 5 Nov 2020 and came on chat to informed the product got damaged after two use. 

As per the customer, he went to store and asked for the return and customer was not assisted in polite way and refused to accept the return and commented on the customer that he did not used the right way so it got torn. 

Customer felt embarrassed and insulted and walked out of the store and complained in Ministry of commerce. 

We would request you to please look into this and do the needful. For reference see the attachment. 

Customer Name: Mohamed Allam 
​Contact number: 0509592843 
Email id - [email-masked] 

Thank you for your help. 

Regards, 
Manish