Subject: Callback to be arranged (8213830692)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 15:57:10 -0700 (MST)

Hi Team, 

With reference to ticket id 1689248 and order number 8213830692. 

Customer is complaining that she had ordered a different item and when she reviewed her order in her account, she found one item has been changed. 

When She called at our helpline number the CS representative put the customer call on hold and later disconnected the call. When she again called and asked to talk to the manager the CS representative refused to transfer the call and couldn't provide a resolution to customer. 

We have apologized the customer for the experience she faced and also, informed the customer that its not possible for us to change the item once the order is placed successfully. 

Customer contact number:65009733 
Customer name: Nadia Samy 

We would request you to please look into this and advise if we can offer a compensation to the customer. Also, kindly arrange a callback for the customer. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 05:49:20 
Subject: CS Calling team complaint(8213830692) 

Hi Team, 

With reference to ticket id 1689248 and order number 8213830692. 

Customer is complaining that she had ordered a different item and when she reviewed her order in her account, she found one item has been changed. 

When She called at our helpline number the CS representative put the customer call on hold and later disconnected the call. When she again called and asked to talk to the manager the CS representative refused to transfer the call and couldn't provide a resolution to customer. 

We have apologized the customer for the experience she faced and also, informed the customer that its not possible for us to change the item once the order is placed successfully. 

We would request you to please look into this and advise if we can offer a compensation to the customer. 

Regards, 
Abhishek Borgaonkar