Subject: Refund Not initiated yet: Child ticket id - 1713160 Case id - 1704563 Order Number: 9608343252
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 20 Nov 2020 14:28:38 -0700 (MST)

Hi Team, 

Please note that we have received the below update for this issue. We request you to please let us know the refund can be processed as goodwill. 

AWB processed done with an unexpected item received against the order. 

RETURN_ORDER 

	
SALES_ORDER_NO 

	
AWB_NO 

	
STATUS 

	
ITEM_ID 

	
CONCEPT_NAME 

	
RETURN_QTY 

	
RECEIVED_QTY 

	
UNEXPECTED_QTY 

1000078336 

	
9608343252 

	
RP101720000599 

	
CLOSED 

	
162214660 

	
Splash 

	
0 

	
0 

	
1 

1000078336 

	
9608343252 

	
RP101720000599 

	
CLOSED 

	
162214659 

	
Splash 

	
1 

	
0 

	
0 

Problem statement: Refund Not initiated yet 

Child ticket id - 1713160 
Case id - 1704563 
Order Number: 9608343252 
Order Created: 10/15/2020 
Tracking id - RP101720000599 

Return request created: 10/17/2020 
RMA - 1000078336 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 10/19/2020 still the refund for the same has not been initiated. 

Regards, 
Manish