Subject: RE: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807
From: Mohd Imran <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 21:10:39 +0000

Hi,

Please proceed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: FarEye Support <[email-masked]>
Sent: Friday, November 20, 2020 11:55 PM
To: Mohd Imran <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

External email sender, please take precaution.
Dear Imran,

Please confirm should we update the time as 00:00:00 hrs.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276512698%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QEAeqFduyZ4i8RNs3rX8fFLp3Ql8liLwdwhPQhZ637Q%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276522698%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4aBairdbqm9Pdavnt19O4oHuTOYuz9pUh4D9K1yvSa0%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276522698%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B8lUNkkRUcITNk7MuP%2FSYKeY6cQqq01AGNUI9u3d%2Fr4%3D&reserved=0>
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On Sat, 21 Nov at 1:23 AM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Time stamp is not available on Zajil website. However date is there. Refer below screenshot.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODE5NDc4MjcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.Jb5Pll7bbJZKjLsGN5Uwzyfn9TyhwWGD81XHGWznXWc]

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 11:30 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

External email sender, please take precaution.
Dear Imran,

As conveyed in our previous mail, please share the timestamp corresponding to which the RTO status needs to be published for the AWB so that we can proceed further with the request

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276552676%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aw%2BixfAAKzBg1BvnC5tmsmhrbZp%2FPczJrJQAwUFkz1E%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276552676%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3gYlqWzdWInP%2Bgc7vxVlh5yFex3flmExkFo0le%2B4ROM%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276562673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JU8y5mCfAKOtFPSHbEcBfLX6ZBtUyEb7lIRAZEZxnxY%3D&reserved=0>
Call: +91 70-6595-6595
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On Thu, 19 Nov at 3:02 PM , Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Pl change the status & confirm once done.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 12:33 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

External email sender, please take precaution.
Dear Vishwajeet,

We request you to share the feedback over the previous mail. Should we not hear from you in next business day we will proceed with the ticket closure.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276592664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BKsUpEBJzl3pdWXnBcGkCtGrRY52sgkLjs1rNR0RImo%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C8ae8e32ab8e34a3adfaa08d88d8e38b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414989276602650%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1qQnBobtDmkucp0%2BBpjgWAUIa4FVkiNNB3yDCcP4NA4%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
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