Subject: RE: Wrong Delivery / refund approval // 6490498762
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 20 Nov 2020 20:54:26 +0000

Hi @Prakash Iyangar<mailto:[email-masked]>,

Kindly approve below refund. Customer claiming shipment not received. No response from warehouse.

Order Date : 10-May-2020

Order ID: 6490498762<callto:6496876207>
Tracking ID; S001289464762
Value of the order ; 395.00 SAR

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 20, 2020 8:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Wrong Delivery / refund approval // 6490498762
Importance: High

External email sender, please take precaution.
Hi Team,
Problem Statement: Wrong Delivery / refund approval

Order Date : 10-May-2020

Order ID: 6490498762<callto:6496876207>
Tracking ID; S001289464762
Value of the order ; 395.00 SAR

Issue Description: The shipment is reflecting as delivered on the Hybris, but the customer is claiming he did not receive the order, however the courier team also confirmed that the shipment has been delivered to the customer.
and missing item value is more than 100 SAR so kingly investigate the issue,

Case History : the customer reached out to us on Fri, 9 Oct 2020  reporting the missing items and since then we are trying to reach the WH but there is no response from their end, and as per the courier the order has been delivered as received from the WH.
Customer History; ​The customer with us since 09/04/20, and has 7 successful order.

Assistance Required: Need to approve the refund

Thanks & Regards,
Seeta Kunwar
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