Subject: RMA cancelled order ID #6482769306
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 12:01:51 -0700 (MST)

Hi Team, 

With reference to order # 6482769306 
RMA: 23610608 

Customer claiming that he has returned the item 6 months ago but he still not received the refund. the AWB ( 45946237956 ) is invalid we have check on BI Oracle and no return data as well. 
Kindly assist us on this case. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, November 20, 2020 8:18:45 PM 
Subject: RMA cancelled order ID #6482769306 

Hi Team 

Order ID: [ callto:6233124874 | 6482769306 ] 
RMA: [ callto:1000083060 | 23610608 ] 

Issue Description: the claims that he returned the items to WH since 6 month, but according to Hypris there is no refund and the return request status cancelled as per attach 

Kindly check and do the needful. 

Regards,