Subject: Wrong Delivery / refund approval // 6490498762
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 09:34:15 -0700 (MST)

Hi Team, 
Problem Statement : Wrong Delivery / refund approval 
Order Date : 10-May-2020 
Order ID: [ callto:6496876207 | 6490498762 ] 
Tracking ID ; S001289464762 
Value of the order ; 395.00 SAR 

Issue Description : The shipment is reflecting as delivered on the Hybris, but the customer is claiming he did not receive the order, however the courier team also confirmed that the shipment has been delivered to the customer. 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Case History : the customer reached out to us on Fri, 9 Oct 2020 reporting the missing items and since then we are trying to reach the WH but there is no response from their end, and as per the courier the order has been delivered as received from the WH. 
Customer History ; ​The customer with us since 09/04/20, and has 7 successful order. 

Assistance Required : Need to approve the refund 

Thanks & Regards, 
Seeta Kunwar