Subject: Re: Refund followup // 6226084812 & 6226031539 // 1618982
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 08:48:29 -0700 (MST)

Hi Team, 

Please advise regarding the below. 
Both RMAs got cancelled, as per Oracle we did not receive at the WH & as per the AWBs Items have been returned to WH. 

RMA: 1000016746 
Amount to be refunded : 249 SAR 

RMA : 1000013820 
amount to be refunded is 159 SAR 

Need your advise to close the case. 

Regards 
Shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, November 2, 2020 12:19:20 PM 
Subject: Refund followup // 6226084812 & 6226031539 // 1618982 

Hi Team, 

Problem Statement: Late refund 

Order Date:Sep 21, 2020 
Order ID: 6226084812, 6226031539 
RMA: 1000016746, 1000013820 
Tracking ID: 46282690230, 46282189741 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled.As per the tracking we can see that the item has been returned to our warehouse on Oct 20, 2020. However, the refund still not processed. 

Child ticket: 1622456 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh Singh