Subject: Re: Missing Shipment
From: Shakeeb Arsalan <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 20 Nov 2020 08:32:12 -0700 (MST)

Hi 

I did not see that you have done any escalation to the WH to confirm if they shipped the items or not, Why?? 

Please note that you have to follow the SOPs fully before u ask for refund approval. 

Regards 
Shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, November 15, 2020 11:59:14 AM 
Subject: Missing Shipment 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Oct 31, 2020 
Order ID: 6237620752 
Tracking ID : 46375547105 
Total Price : 119 
Concept : LIFESTYLE 

Issue Description : The Customer placed the order on Oct 31, 2020, Customer placed order for 6 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 6 items has been shipped from our side. 

The missing item is 160457426 - - Rimmel London Waterproof Kohl Kajal SAR26.44 
157379414 - - Max Factor Creme Puff Blush SAR49.00 
153139588 - - Max Factor 2000 Calorie Dramatic Volume Mascara SAR43.56 

Case history : The customer reached out to us on Nov 4, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
abdulqader