Subject: RE: [#441362] Refund issue #6490421253
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Sankar T <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ebrahim Abduljalil. Qasem" <[email-masked]>, Ala Hamood <[email-masked]>
Date: Fri, 20 Nov 2020 12:18:39 +0000

@Apoorv Joshi<mailto:[email-masked]>

This is the RRN 013017314327

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 20, 2020 4:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Sankar T <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ebrahim Abduljalil. Qasem <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: [#441362] Refund issue #6490421253

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Not receiving any further updates on this. Customer is still complaining they did not receive the refund while on hybris it says manually refunded by payfort and payfort is redirecting back to Sankar. No response from Sankar.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PayFort Operations Team" <[email-masked]>
To: "Sankar" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Monday, 21 September, 2020 15:23:29
Subject: Re: [#441362] Refund issue #6490421253

Hi Sankar,
​
Please assist Fauzan with his query of refund for the below mentioned transaction.

Stay Safe
Best Regards,
Harsh Kothari
Operation Analyst

Phone: +971 45739800 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
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[Image removed by sender. Payfort FZ LLC]Error! Filename not specified.
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On Sun, 20 Sep at 5:57 PM , Fauzan Ahmad . Musalman <[email-masked]> wrote:
Hi Team,

With reference to order #6490421253
RMA: 24053409

As per hybris the refund has been done on 09 Aug 2020. (Manually refunded by payfort). But customer claiming that he did not received the refund yet.
Kindly check and update us with the refund status and the transaction ID.

Thank you for your help.

Regards.
Fauzan
441362:58665

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