Subject: Re: RE: Order Status Update / 4507147119
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 11:52:13 +0000

Dear Jessie,     This is to inform you that we have updated the status as delivered for the shared invoice. Below is the screenshot attached.               As of now, we are proceeding with the ticket # 176241 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7b4817ecf69e478ed307b9dd8134291fab7cd96f937ee3b3ab1c978e89d32806 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 20 Nov at  3:38 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 ​Greetings! 
   
 We have received your concern, we are working and will update you soon. 
   
 Thanks for your kind cooperation. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7b4817ecf69e478ed307b9dd8134291fab7cd96f937ee3b3ab1c978e89d32806 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Fri, 20 Nov at  3:17 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 
 
Pls change the status.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Friday, November 20, 2020 1:44 PM 
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: RE: Order Status Update / 4507147119 
Importance: High 

 

 Hi Team, 

 

 Please update as delivered. 

 

 10/25/2020 16:39:31 

 

 
@Vishwajeet Singh for your approval please. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Friday, November 20, 2020 1:31 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Rehan Khan <[email-masked]> 
Subject: Order Status Update / 4507147119 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly please update the order status. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 
 
From:
"Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 9 November, 2020 03:43:10 
Subject: Order Status Update / 4507147119

 

   

 
 
 Hi Team, 

 

   

 
 
The customer has placed his order on Oct 9, 2020 and
 customer claim that he already received his order but status has not updated.

 

 So we request you please do the needful and help us to close this case as soon as possible. 

 

   

 
 
Order number - 4507147119

 

 
Ticket number - 1659107

 

  

 

 We are looking forward to your reply. 

 

   

 
 Regards 

 
 
 Rehan 

 

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com