Subject: RE: Refund Not Processed
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 11:15:48 +0000

@Varun Sharma<mailto:[email-masked]>

As per tracking records, 44945865915 order has been returned to us however this is not reflecting as refunded.

Please advise if we can manually refund SAR 467 back to the card.

This is the customer’s only order with us.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 20, 2020 1:57 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed

External email sender, please take precaution.
Dear Team,

Problem Statement: Refund Not Processed

Order Date : Aug 13, 2020
Order ID: 6215769767
Tracking ID: 44945865915
RMA: 24070327 & 24070331
Reference : H22C6F8 & H22B0A3
Child ticket: 1600560

Assistance Required: Need refund for customer.

Issue Description: As per the Aramex website the return items has been returned to WH and till now the RMA not processed kindly check and process the RMA asap and update u

Thanks & Regards,
Seeta Kunwar
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