Subject: RE: 6238576512 // Need to mark as NDR
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Fri, 20 Nov 2020 10:22:16 +0000

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can manually refund this order.

It is supposed to be auto refunded as its not delivered and its returned to the WH however, the status got updated as delivered.

Amount to refund is SAR 808.

Please advise.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 20, 2020 1:53 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: 6238576512 // Need to mark as NDR

External email sender, please take precaution.
Problem Statement: Wrong status updated

Order Date: Nov 3, 2020
Order ID: 6238576512
Tracking ID: CRDSAL0092532620

Assistance Required: Need to mark as NDR

Issue Description: As per Tracking ID the shipment is showing return to origin on 14/11/2020, but still the Hybris status updated as delivered and the customer is claiming he did not receive the shipment, so kindly do the needful ASAP

Thanks & Regards,
Seeta Kunwar
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