Subject: Refund approval./ 6219162125
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>
Date: Fri, 20 Nov 2020 02:34:44 -0700 (MST)

Hi Team, 

Kindly assist in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 10 November, 2020 14:02:06 
Subject: Refund approval./ 6219162125 

Hi Team, 

Problem Statement : Refund approval. 
Ticket id : 1447611 
Order Date : Aug 27, 2020 
Order ID:6219162125 
Tracking ID :FP08280001210 
Total Price : SAR539.00 
Issue Description : The Customer placed the order on Aug 27, 2020 and it is pending since then, 8/29/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 2 Sep 2020 and since then the issue was escalated to the couturier team for the POD but we got no response from them. 
Customer's history : the customer is with us since 8/27/20 and this is his first order with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.