Subject: RE: Technical Issue//Order ID: 9606721769
From: Jessie Caparas <[email-masked]>
To: Mohd Imran <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 09:16:15 +0000

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Any update on the below incident?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohd Imran <[email-masked]>
Sent: Wednesday, October 21, 2020 12:56 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Technical Issue//Order ID: 9606721769

Hi Fauzan,

Issue raised to tech for cancellation.

INC0884763<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0884763&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccf1cd2416f40467552a808d8759f18aa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388673469405505%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sishLBu99V3gqc5n9iYDFosO05vk%2F8jpqVMHlWBAYIE%3D&reserved=0>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 7:57 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Technical Issue//Order ID: 9606721769
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 10:26:48 PM
Subject: Technical Issue//Order ID: 9606721769

Hi Team,

Problem Statement: Technical Issue

Order Date : Oct 6, 2020
Order ID: 9606721769
Tracking ID: NA

Issue Description: The Customer placed the order on Oct 6, 2020, and it is pending since then.

Case History: The customer reached out to us on Oct 17, 2020, and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical IT issue.
PFB the attached screenshot of the response from warehouse.

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Ebrahim Hageb

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