Subject: RE: Refund followup // 6214340932 // 1555963
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Fri, 20 Nov 2020 08:11:11 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Are we still confuse how to check returns in oracle?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 20, 2020 11:10 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund followup // 6214340932 // 1555963

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. As per customer they have already handed over the items but the courier did not share with them return tracking or return receipt. As per the return tracking which is assigned to the RMA it is showing pickup rescheduled.

Please look into it and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Refund followup // 6214340932 // 1555963

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Aug 7, 2020

Order ID: 6214340932
Return Tracking ID: NA
Assistance Required: Need refund to customer
RMA: 1000051492

Issue Description: Customer raised a return request for 8 item and as per the customer, he handed over the items to the courier team, and has been returned to Warehouse.

Child ticket: 1564204 has been created.

Kindly look into the issue and refund the customer

Regards,
Nitesh

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