Subject: Re: Callback Request // 9605937547 // 1573721
From: Apoorv Joshi <[email-masked]>
To: mohamed nagy <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Fri, 20 Nov 2020 00:12:34 -0700 (MST)

Dear Nagy, 

Can you please try calling the customer again on the following contact number: 0558703637 

Thank you for your help! 

Regards, 
Apoorv 

From: "mohamed nagy" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Sent: Monday, 26 October, 2020 13:21:28 
Subject: RE: Callback Request // 9605937547 // 1573721 

Dear all, 

Called the customer several times, no answer. 

Regards, 

From: Jessie Caparas <[email-masked]> 
Sent: Friday, October 23, 2020 12:56 PM 
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Nagy <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: RE: Callback Request // 9605937547 // 1573721 
Importance: High 

[ mailto:[email-masked] | @Mohamed Nagy ] 

Please do the needful on Saturday. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 22, 2020 5:10 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Callback Request // 9605937547 // 1573721 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Requesting you to kindly arrange the callback for the below order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 22, 2020 10:56:23 AM 
Subject: Callback Request // 9605937547 // 1573721 

Hi Team, 

Problem Statement: Callback request 

Order Date : Oct 2, 2020 

Order ID: 9605937547 

Tracking ID: FP1003000348 

Assistance Required: Need to arrange a callback 

Issue Description: Customer placed order for 7 items on Oct 2, 2020. Customer paid AED 39 for the item: Textured Polo T-shirt with Short Sleeves and Zip Closure, however the price mentioned on the tag is AED 25. 

We did offered the customer a voucher of AED 14(price difference) however customer refused the voucher and also refused to return the item. 

Customer is now requesting a callback from our end. 

Indian number +919562225156 (available now) 

UAE number 0558703637 (available from 30 Oct, 2020) 

Kindly look into this and arrange a callback. 

Regards, 

Nitesh 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com