Subject: Re: 2000390762 // Store is not accepting return item
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 23:33:13 -0700 (MST)

Dear Jessie. 

Would like to inform you that the customer was contacted us on 4 Nov, and it was escalated to the store team but we did not get any revert from them, so kindly assist us in this regard ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 20 November, 2020 10:20:54 
Subject: RE: 2000390762 // Store is not accepting return item 

Hi Seeta, 

The order is already way beyond 14 days so I believe that’s why the store can no longer accept the return. 

Is the customer aware about this? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, November 19, 2020 5:23 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: 2000390762 // Store is not accepting return item 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

The Customer wants to return the items and refund in cash, however he went to the store (Egypt Alexandria Smouha branch) but the store team denied to accept it, and over all the customer dose not have any bank account also. so kindly assist us in this case ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 5 November, 2020 14:16:51 
Subject: 2000390762 // Store is not accepting return item 

Hi Team, 

Problem Statement: Store is not accepting return item 

Order Date: 31-Oct-2020 

Order ID: 2000390762 

Tracking ID: 43821684605 

Store Name; Egypt Alexandria Smouha branch 

Assistance Required: Need to arrange return and cash refund. 

Issue Description: The Custoemr was placed the order as a guest and is saying he went to the store (Egypt Alexandria Smouha branch) but the casher denyed to accept this. however the customer is asking refund in cash and he don't have bank details. so kindly advice us further ASAP. 

Regards, 

Syed Ataullah 

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