Subject: RE: Refund Not Processed Case id - 1527469 Order ID: 6223854205
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 20 Nov 2020 05:09:44 +0000

@Seeta Seeta<mailto:[email-masked]>

It is showing returned and closed under oracle.

Recreate it as goodwill.

Mention the return AWB in the notes and RMA # 1000003689 in the old RMA field.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 20, 2020 5:14 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Not Processed Case id - 1527469 Order ID: 6223854205

External email sender, please take precaution.
Hi Team,

Please assist us to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 23:24:01
Subject: Refund Not Processed Case id - 1527469 Order ID: 6223854205

Hi Team,

Please note that we are not getting any response from the child ticket id - 1600177 which was created on 10/19/2020.

Problem Statement: Refund Not Processed
Order Date :Sep 13, 2020
Case id - 1527469
Order ID: 6223854205
Return Tracking ID: 46179134094
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for 04 items and as per customer she handed over all 04 items to the courier team and as per the courier team they delivered the items to the warehouse on Oct 14, 2020.

But according to the hybris the refund has been not processed for 04 items, So we request you to check under RMA 1000059362 how many item has been received in our warehouse.

Regards,
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com