Subject: RE: Late delivery: Case id - 1463992, Order Number: 8200759514
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, olm kuwait <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cskuwait <[email-masked]>
Date: Fri, 20 Nov 2020 05:06:30 +0000

@olm kuwait<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

As per Siva’s email, this was handed over since September.

Where is this order?

Please confirm before we do any manual refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 20, 2020 5:06 AM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; olm kuwait <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514

External email sender, please take precaution.
Hi Jessie,

Please advise on further on the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 November, 2020 11:32:07
Subject: RE: Late delivery: Case id - 1463992, Order Number: 8200759514

Dear Madam,
Please be informed the order not available with us already dispatched on 02-09-20 from WH &hand overed to courier partner ,
Please find below delivery note

Thanks & Regards,
Siva Prasad
Ecom.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 14 November 2020 08:57
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery: Case id - 1463992, Order Number: 8200759514
Importance: High

@ecom cskuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> do we have this order?

@olm kuwait<mailto:[email-masked]> please update. This has been pending from September.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 7:45 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: olm kuwait <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. As per WH they have already handed over the shipment to LMG on Sep 2, 2020 but receiving no response from LMG to return the shipment back to us. Customer no longer want to receive the order and wants a refund. Please find attached their response.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 11:24:42 AM
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514

Hi Team,

There is not any update on the below concern as the customer asking for a refund. Please assist us to close this case since it is pending from September.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 18:16:16
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514

Hi Team,

With reference to the order number 8200759514, the order was placed on  9/1/2020 and till now the order status is shipped under tracking number FP09010001589 on Hybris.

We have already escalated the case to the warehouse and they have infomed us that the shipment has been dispatchec from the warehouse on 02/09/20.Now the customer is asking us to cancel the order and initiate a refund.

Kindly assist us in this case ion priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 4:46:20 PM
Subject: Re: Late delivery: Case id - 1463992, Order Number: 8200759514

Please assist us to close this case as the customer is asking his refund for the below order now. Please ntoe that we have already update it to the online spreadsheet for cancellation.

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 2, 2020 11:38:10 AM
Subject: Late delivery: Case id - 1463992, Order Number: 8200759514

Hi Team,

Please note that as per the warehouse the order has been shipped on 2/9/2020 however as per the courier team the order includes WWD item and had not received the shipment.

We request you to please look into the issue and do the needful on a priority.

Problem statement - Late delivery

Case id - 1463992
Order Number: 8200759514
Order Created: 9/1/2020
AWB - FP09010001589

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.

Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com