Subject: RE: Late return // 6230647992
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: ArishLaila <[email-masked]>, Mohammad Ayaz <[email-masked]>, Olm Riyadh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 05:04:58 +0000

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

Please help on this.

RVP is showing picked up but no refund processed yet.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 20, 2020 12:23 AM
To: Mohd Imran <[email-masked]>
Cc: ArishLaila <[email-masked]>; Mohammad Ayaz <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Ksaconloc Returns <[email-masked]>; Olm Riyadh <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late return // 6230647992

External email sender, please take precaution.
Hi Imran,

Please advise as we have not received any further update on the below issue.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Mohammad Ayaz" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 12:49:12
Subject: RE: Late return // 6230647992

Hi @ArishLaila<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

Please check if item received process refund.

Order ID: 6230647992
Tracking ID: RP10091000981

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:36 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late return // 6230647992

External email sender, please take precaution.
Hi Imran,

Please advise if any update on the below case.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 2:58:50 PM
Subject: RE: Late return // 6230647992

Hi @Olm Riyadh<mailto:[email-masked]>,

Please check and confirm below order, if it is delivered to warehouse or not.

Order ID: 6230647992
Tracking ID: RP10091000981

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 5:21 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late return // 6230647992

External email sender, please take precaution.
Hi Team,

With reference to order number 6230647992 and AWB RP10091000981. Return items has been collected from the customer on Oct 11, 2020 and till now it has not been delivered to our warehouse.

Kindly assist in getting returned items delivered back to warehouse as customer is chasing us for the refund since Oct 28, 2020. No response from LMG either after multiple escalations.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 8:52:34 AM
Subject: Late return // 6230647992

Hi Team,

Ticket- 1585975

Problem Statement: Late return
Order Date : Oct 6, 2020
Order ID: 6230647992
Tracking ID: RP10091000981
Assistance Required: Need urgent return

Issue Description: Customer reported that he returned the item to the courier team on 11 Oct, 2020.

Also, as per the tracking the item still not returned to warehouse.

Kindly check and advice as customer is waiting for the refund.

Thank you for your help!

Regards,
Shivani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com