Subject: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Vishwajeet Singh <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, FarEye Support <[email-masked]>
Date: Fri, 20 Nov 2020 04:56:46 +0000

@Ramesh Gottimukkala<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]> we are not getting support from Saudi Post here.

Please help.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 11:53 PM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; FarEye Support <[email-masked]>
Subject: Re: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

External email sender, please take precaution.
Hi Jessie,

Please note the the customer has placed this order (6227309211) on 25/9/2020 and still chasing us for the refund.

We request you to please assist on below issue to close the case at the earliest as the customer is getting very frustrated now.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "FarEye Support" <[email-masked]>
To: "jessie caparas" <[email-masked]>
Cc: [email-masked], "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Tuesday, 17 November, 2020 15:08:55
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

Dear Jessie,

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 172679 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136020608%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FTiDdxEcmOs1gPcJyKyS0x9HOXBg2Xnv4tQ7KtQ0sas%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136020608%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kSfIuVhzVO%2FpkIIaf432fOTCPFjlXHEvm7HptXxZ7gE%3D&reserved=0> to check the details.
Thanks,
Harshita Raj,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136030599%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=goFrQzYKu1au6pI31oE8RprMlpBx%2BLCg3itlmyX1ikk%3D&reserved=0>
Call: +91 70-6595-6595
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On Mon, 16 Nov at 4:10 PM , FarEye Support <[email-masked]> wrote:
Dear Apoorv/Jessie,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136070585%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V8cj2fSwJtCVL9nbTAi%2By7WYjGLplFybT4dkQno4KVU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136080583%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PCflm8zABrQ606dCgcSbGJcdHU2izvRJVydUCnycJVc%3D&reserved=0> to check the details.
Thanks,
Harshita Raj,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136080583%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BznitvwUSre6bALxQWrqmhg1KX2SobYmpqDUVHch%2FmE%3D&reserved=0>
Call: +91 70-6595-6595
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On Sun, 15 Nov at 3:32 AM , Apoorv Joshi <[email-masked]> wrote:
Hi Imran,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]>
To: "salshwaya" <[email-masked]>
Cc: "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "FarEye Support" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>
Sent: Thursday, November 12, 2020 4:37:34 PM
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

Hi @[email-masked]<mailto:[email-masked]>,

Please help to close this.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, November 10, 2020 2:40 PM
To: FarEye Support <[email-masked]>; [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
Importance: High

@[email-masked]<mailto:[email-masked]> for your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 8:37 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136120561%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aUWrDuqhm9Mwwa%2BJIoXjLzScgzIbopRt76DOjtnVfmI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136130556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XnaJ9KoEnWtfNoQxETEHrJRePy8Jzw7TG1%2BeqFgQguM%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Ceb0f89eae4324e7bec0d08d88cc4c96d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414124136140556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w0hIY31VNtaP4YfZHtHQH0mufsGsn2cM6AoWvVgd4gY%3D&reserved=0>

Call: +91 7065956595
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On Mon, 9 Nov at 5:17 PM , Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:
Pls change the status & confirm once done

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

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