Subject: RE: Parent Ticket: 1602516 Child Ticket: 1602802 Refund Not Processed Order ID: 6224056001
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 04:55:47 +0000

@Seeta Seeta<mailto:[email-masked]>

Reprocess it as goodwill.

Mention the return AWB in notes and mention RMA # 1000011093 in the old RMA Field.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 11:34 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Parent Ticket: 1602516 Child Ticket: 1602802 Refund Not Processed Order ID: 6224056001

External email sender, please take precaution.
Hi Jessie,

Please assist us on the below refund as the items to the warehouse on Oct 07, 2020 however the refund is still pending.

We have also not received any update on the child ticket which was created on 20/10/2020.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 16 November, 2020 03:42:14
Subject: Parent Ticket: 1602516 Child Ticket: 1602802 Refund Not Processed Order ID: 6224056001

Hi Team,

Please note that we have not received any update on the child ticket which was created on 20/10/2020

Parent Ticket: 1602516
Child Ticket: 1602802

Problem Statement: Refund Not Processed
Order Date : Sep 05, 2020
Order ID: 6224056001
Return Tracking ID: 46180782826
Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Oct 07, 2020.

But according to the hybris the refund has been not processed for 01 item, So we request you to check under RMA 1000086858 how many item has been received in our warehouse.

Regards,
Manish

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