Subject: RE: 2000390762 // Store is not accepting return item
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 04:50:54 +0000

Hi Seeta,

The order is already way beyond 14 days so I believe that’s why the store can no longer accept the return.

Is the customer aware about this?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 19, 2020 5:23 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: 2000390762 // Store is not accepting return item
Importance: High

External email sender, please take precaution.
Hi Team,

The Customer wants to return the items and refund in cash, however he went to the store (Egypt Alexandria Smouha branch) but the store team denied to accept it, and over all the customer dose not have any bank account also. so kindly assist us in this case ASAP.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 5 November, 2020 14:16:51
Subject: 2000390762 // Store is not accepting return item

Hi Team,

Problem Statement: Store is not accepting return item

Order Date: 31-Oct-2020
Order ID: 2000390762
Tracking ID: 43821684605
Store Name; Egypt Alexandria Smouha branch
Assistance Required: Need to arrange return and cash refund.

Issue Description: The Custoemr was placed the order as a guest and is saying he went to the store (Egypt Alexandria Smouha branch) but the casher denyed to accept this. however the customer is asking refund in cash and he don't have bank details. so kindly advice us further ASAP.

Regards,
Syed Ataullah

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